Return Policy

Returns will only be accepted for defective manufacture within one year of purchasing this product.  Unfortunately due to the nature of the product we are unable to offer returns for any other circumstance.  All products accepted under our return policy must be accompanied by the original sales invoice when returned to Terrapin Technology at the address listed above, without this the return cannot be accepted.  A replacement product will be issued within an agreed period of the receipt of the returned defective product.  Postage and packaging charges are not refundable and postage and packaging on returns will be at the expense of the buyer.

Any loss in transit or shipment damage must be claimed for within 5 business days of the expected delivery date stated at the point of purchase.