• Protection whilst travelling

If an item is out of stock online, can I still order it over the phone?

Currently we only take orders via the website, we will however regularly restock items which are out of stock and notify subscribers to the newsletter of when fresh stock comes in.

What are the terms of your guarantee?

Terrapin Technology does not cover any consequential damages and liability is limited to repairing or replacing defective goods.  For more detail please view our legal terms of sale and website use.

Which payment options do you accept?

Currently we only take card payments via our 3D secure payment gateway on our website.

How much does delivery cost?

Delivery cost varies depending upon whether you are based in the UK or abroad; however this will be added to your total when selecting your country of origin as you choose the product you wish to purchase on our product page.

INTERNATIONAL BUYERS -PLEASE NOTE:

Import Duties, Taxes, and Charges are not included in the Purchase Price or Shipping Cost.
All Import related charges are the responsibility of the Purchaser.
Please check with your Country's Customs Office to determine what additional costs will be incurred prior to purchase.
Customs fees are normally charged by the shipping company or collected when you pick the item up.
These fees are not additional shipping charges.

Is it ok for me to take this product with me when boarding a plane?

There are no restrictions regarding the carrying of ballistic resistant products in airports, or anywhere in fact.

If I have a Terrapin Technology folder inside a protected bag will this increase the ballistic resistance?

This will increase the level of protection offered, as any additional material between you and a threat would, however we cannot give any guarantee on the level of protection this would offer above NIJ IIIa.

What testing have you done to support your claim?

All Terrapin Technology products have been independently tested by Cranfield University to comply with NIJ IIIa and HOSDB KR1 24j.  Additional test results from the manufacturer are available upon request.

Will this product stop an assault rifle bullet like an AK47 rifle?

The Terrapin Technology product will NOT stop an AK47 bullet currently, however we are developing a product capable of doing this; it will be a hard, thicker and heavier product.  Please look at the slow motion video on the homepage to see testing of this new product.

Can I get you to retro fit a bag that I already own with this product?

Yes, this is subject to several factors and inspection by the Terrapin Technology Engineers, a full inspection, quotation and report is given before approval by Terrapin Technology and the customer.

Can I buy these products on the high street?

At the moment the products are only available on our website, however will be available through specific luxury retailers soon.

Where is this product made?

The products are manufactured in the UK.